Canada Maple Leaf

Proudly developed by Global Lingua

Privacy Policy

This Privacy Policy explains how Formation Linguistique Global Lingua (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use the SAPERE platform (https://sapere.ai) and our language learning services.

Last updated: October 26th, 2026

1. Data Controller

Formation Linguistique Global Lingua

6, boulevard Desaulniers, office 600 Saint-Lambert, Quebec, Canada
Phone: 1-855-830-9999

2. Information We Collect

We may collect the following types of personal information:

Registration information:

name, email address, password, and payment details (if applicable).

Learning data:

progress, responses to exercises, language preferences.

Technical data:

IP address, browser type, device information, cookies, log files, and mobile app error and crash reports (technical description of the error, device model, operating system and app versions, random installation identifier).

Communications:

messages or requests sent through the platform or to our support team.

Voice and AI interaction data:

your voice recordings and their transcriptions (oral exercises, spoken conversations), the messages you write to the AI tutor and chat, your answers sent for automatic correction, text you ask us to translate, and the profile information used to personalize your content (such as your interests, job title, level and learning goals).

3. How We Use Your Information

We use your personal information to:

  • Provide and improve our personalized language learning services.
  • Manage your account and track your progress.
  • Process payments and handle billing (if applicable).
  • Communicate with you regarding updates, notifications, or support.
  • Analyze platform usage to enhance user experience.
  • Comply with legal and regulatory obligations.
  • Detect, diagnose, and fix app errors and crashes.
  • Generate, personalize and correct your exercises, learning paths, flashcards and other content, and provide the AI tutor, spoken conversations and translations, using external artificial intelligence (AI) providers, with your consent (see section 4).

4. Sharing Your Information

We do not sell or rent your personal information.
However, we may share it with:

However, we may share it with:

  • Service providers (hosting, payment processing, analytics, technical error tracking) that comply with confidentiality obligations.
  • Government authorities, if required by law.
  • Educational partners, but only with your explicit consent.
  • Artificial intelligence (AI) providers — Microsoft (Azure), Google and OpenAI — to which we send your voice recordings, your messages and answers, and the profile information needed to personalize your content, in order to generate and correct your exercises and power the AI tutor, spoken conversations and translations. This sharing requires your explicit consent, which we ask for when you create your account. Because these AI features are at the core of SAPERE, an account cannot be created without this consent. You can withdraw it at any time from your profile: no further data will then be sent to these providers, and the features that rely on them will no longer be available. You can also ask us to delete your account.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Ensure the proper functioning of the platform.

  • Remember your preferences.

  • Analyze traffic and improve our services.

You may configure your browser to block cookies, but some features may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Deliver our services.

  • Fulfill legal obligations.

  • Resolve disputes.

Mobile app: to work offline, the Sapere app keeps part of your account data on your device: your exercise answers waiting to be sent (up to 30 days after you finish the exercise), your answers to an exercise in progress (up to 7 days) and a copy of recently viewed content. On iPhone and iPad, this data is included in your device backup (iCloud or computer) if you have turned it on; that copy then follows the rules of the backup. Deleting the app erases this data from the device.

7. Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access,

  • Disclosure,

  • Loss or alteration.

However, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

In accordance with applicable laws (including Quebec's Law 25 and, where applicable, the GDPR), you have the right to:

  • Access your personal information.
  • Correct or update your information.
  • Withdraw your consent to processing.
  • Request deletion of your data.
  • File a complaint with a relevant data protection authority.

How to Exercise Your Rights

To exercise these rights, please contact us at legal@globallingua.ca

9. International Data Transfers

Your data may be stored or processed outside of Québec and Canada, including in the United States (for example, the AI providers Microsoft, Google and OpenAI, and mobile app error reports processed by Sentry, Functional Software Inc.). In such cases, we ensure that adequate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

11. Contact

For any questions about this Privacy Policy or how we handle your data, please contact us:

Formation Linguistique Global Lingua
6, boulevard Desaulniers, office 600
Saint-Lambert, Quebec, Canada
Email: legal@globallingua.ca
Phone: 1-855-830-9999