Privacy Policy
This Privacy Policy explains how Formation Linguistique Global Lingua (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use the SAPERE platform (https://sapere.ai) and our language learning services.
Last updated: September 16th, 2025
1. Data Controller
Formation Linguistique Global Lingua
2. Information We Collect
We may collect the following types of personal information:
Registration information:
name, email address, password, and payment details (if applicable).
Learning data:
progress, responses to exercises, language preferences.
Technical data:
IP address, browser type, device information, cookies, and log files.
Communications:
messages or requests sent through the platform or to our support team.
3. How We Use Your Information
We use your personal information to:
- Provide and improve our personalized language learning services.
- Manage your account and track your progress.
- Process payments and handle billing (if applicable).
- Communicate with you regarding updates, notifications, or support.
- Analyze platform usage to enhance user experience.
- Comply with legal and regulatory obligations.
4. Sharing Your Information
We do not sell or rent your personal information.
However, we may share it with:
However, we may share it with:
- Service providers (hosting, payment processing, analytics) that comply with confidentiality obligations.
- Government authorities, if required by law.
- Educational partners, but only with your explicit consent.
5. Cookies and Similar Technologies
We use cookies and similar technologies to:
Ensure the proper functioning of the platform.
Remember your preferences.
Analyze traffic and improve our services.
You may configure your browser to block cookies, but some features may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to:
Deliver our services.
Fulfill legal obligations.
Resolve disputes.
7. Security
We implement appropriate technical and organizational measures to protect your data against:
Unauthorized access,
Disclosure,
Loss or alteration.
However, no system is completely secure, and we cannot guarantee absolute protection.
8. Your Rights
In accordance with applicable laws (including Quebec's Law 25 and, where applicable, the GDPR), you have the right to:
- Access your personal information.
- Correct or update your information.
- Withdraw your consent to processing.
- Request deletion of your data.
- File a complaint with a relevant data protection authority.
How to Exercise Your Rights
9. International Data Transfers
Your data may be stored or processed outside of Canada. In such cases, we ensure that adequate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
11. Contact
For any questions about this Privacy Policy or how we handle your data, please contact us:
Formation Linguistique Global Lingua
6, boulevard Desaulniers, office 600
Saint-Lambert, Quebec, Canada
Email: legal@globallingua.ca
Phone: 1-855-830-9999